These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and WELCOME MATE PRIVATE LIMITED and/or its subsidiaries and affiliates (“WMT, we, us, our”). These terms shall govern the use of the website, mobile application, call centers (collectively referred to as “WMT Platform”) which enables the User to connect with us in relation to the services offered through the WMT Platform ("Services").
Please read these terms carefully before accessing, using, obtaining or availing any products or Services by WMT. If you do not agree with these Terms of Use you may refrain from using the WMT Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of WMT Platform and Services. WMT reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the WMT Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto.
WMT through the WMT Platform markets. WMT branded properties, managed and/or owned by third parties (“Channel Partners”) as per agreed terms with WMT or WMT as the case maybe to help the Users avail the stay Services right ( WMT’s Service). WMT Platform offers Services to its Users by offering its products (“WMT Products”) which shall include but shall not be limited to:
You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. While individuals under the age of 18 may utilize/browse the WMT Platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. WMT reserves the right to terminate User’s access and refuse to provide User with access to the WMT Platform if WMT discovers that User is under the age of 18 years.
WMT makes the Services available to you through the WMT Platform upon you providing WMT certain required User information and having created an account ("Account") through WMT ID and password or other log-in ID and password (collectively, the "Account Information"). The WMT Platform requires you to register as a User by creating an Account in order to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify WMT of any unauthorized use of its Account Information or any other breach of security, and (b) ensure that you exit/log out from the account at the end of each session. WMT cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may be held liable for losses incurred by WMT or any other customer or visitor to the WMT Platform due to authorized or unauthorized use of your account as a result of your failure in keeping its Account Information secure and confidential.
WMT also allows restricted access to the WMT Platform for unregistered users. At the time of registration, you shall ensure that the Account Information provided by you in the WMT Platform registration form is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited
WMT is primarily responsible for providing a comfortable room stay and for ensuring the acceptability of the services as promised by WMT to its customers. WMT has right to direct the Hotel owners to provide the room stay services to WMT’s customers.
In case you wish to discontinue you can at any point opt out of your membership of the WMT Platform.WMT deserves the right to unilaterally terminate your use of the WMT Platform without notice or any liability for reasons of breach of the terms mentioned herein.
Users availing Services and WMT Products via the WMT Platform (hereinafter referred to as “Customers”) shall be governed by the following terms and conditions:
The process of booking Services from this WMT Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Internet-Cafe(s), Cyber-Cafe(s) and other commercially available internet enabled computers or computer services. The User agrees, acknowledges and confirms that before placing any order on the WMT Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, look as has been displayed on WMT Platform. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with the terms, and believing the same to be true and acting on the faith thereof, WMT has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to WMT:
The User agrees and acknowledges that in the WMT Platform all Services are offered only at the sole discretion of WMT.
You hereby agree and understand that you will have to pay the usage fee as mentioned on the WMT Platform for the concerned Services via the payment mode provided on the WMT Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, WMT will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information.
WMT uses third party payment providers to receive payments from User. WMT is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. WMT takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.
User making payments for Services provided via the WMT Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.
You are requested to kindly take due care of all their personal valuables and belongings. WMT and its employees shall NOT be responsible for any loss, theft or damage to the Guests' personal valuables and belongings.
You are requested to kindly take due care of all their personal valuables and belongings. WMT and its employees shall NOT be responsible for any loss, theft or damage to the Guests' personal valuables and belongings.
User / Guest verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Guest’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Guests to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Guests, (ii) screen Guests against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Guest, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).
The information, materials, Services available on the WMT Platform may inadvertently include inaccuracies, typographical errors, or outdated information, WMT is not responsible for and shall not be bound to honor typographical or pricing errors on the WMT Platform. WMT reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which WMT believes the User has violated applicable laws or these terms, orders that WMT believes are harmful to WMT or orders that WMT believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. WMT neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. Subject to the Services referred in Paragraph “WMT services“ WMT, in relation to its platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products.
WMT shall not be responsible for the delay or inability to use the WMT Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities and related graphics obtained through the WMT Platform, or otherwise arising out of the use of the WMT Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, WMT shall not be held responsible for non-availability of the WMT Platform during periodic maintenance operations or any unplanned suspension of access to the WMT Platform that may occur due to technical reasons or for any reason beyond WMT’s control. You understand and agree that any material or data downloaded or otherwise obtained through the WMT Platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. WMT accepts no liability for any errors or omissions, with respect to any information provided to you.
WMT shall not be responsible for the delay or inability to use the WMT Platform unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the WMT Platform, or otherwise arising out of the use of the WMT Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, WMT shall not be held responsible for non-availability of the WMT Platform during periodic maintenance operations or any unplanned suspension of access to the WMT Platform that may occur due to technical reasons or for any reason beyond WMT’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the WMT Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. WMT accepts no liability for any errors or omissions, with respect to any information provided to the User.
WMT may make access to and use of the WMT Platform, or certain areas or features of the WMT Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history.
Due to the nature of the Internet, WMT cannot guarantee the continuous and uninterrupted availability and accessibility of the WMT Platform. WMT may restrict the availability of the WMT Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the WMT Platform. WMT may improve, enhance and modify the WMT Platform and introduce new WMT Services from time to time.
WMT may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your WMT Account. For example, we may enable Users to link their WMT Accounts to businesses and take actions for those businesses, we may enable eligible Users or certain third parties to book listings on behalf of other Users. These features do not require that you share your credentials with any other person. No third party is authorized by WMT to ask for your credentials, and you shall not request the credentials of another User
As a pre-condition of use of the WMT Platform, User warrants to WMT that User shall not use this WMT Platform for any purpose that is unlawful, unauthorized, or inconsistent with these terms, and the User agrees that this license to use WMT Platform will terminate immediately upon User's violation of this warranty. WMT reserves the right, at its sole discretion, to block/terminate User's access to this WMT Platform and its content at any time, with or without notice. The User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the WMT Platform by the User:
The Users are prohibited from engaging in the following activities:
When you use the WMT Platform, you agree and understand that you are communicating with WMT through electronic records and you consent to receive communications via electronic records from WMT periodically and as and when required. WMT may communicate with you by email or by such other mode of communication, electronic or otherwise. You specifically agree that WMT shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, WMT will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this WMT Platform, you agree that WMT shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that WMT shall not be held liable or responsible for 'phishing attacks' on you. You may accept or decline the cookies when you accesses WMT Platform. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.
This WMT Platform may at WMT sole discretion, contain links to WMT Platforms owned and maintained by persons or entities other than WMT. WMT may also provide links to the other sites for purpose of enabling the Customer to make payment to WMT. Any of the foregoing links do not constitute an endorsement by WMT of any such sites and are provided only as a convenience. WMT is not responsible for the content or links displayed on such sites. WMT is not responsible for the privacy practices of such sites which WMT does not own, manage or control. WMT does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this WMT Platform may be linked and WMT shall not be responsible for any deficiency thereof. WMT does not endorse any or all of the materials, Services, and services available on such linked sites, and WMT expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of User and is made at User’s own risk.
Travel Insurance provided as a part of WMT's services shall be as per the terms and conditions of the third-party insurance company, Acko General Insurance (hereinafter “Acko”). WMT merely acts as a facilitator in connecting the User with Acko. The User shall contact Acko directly for any claims or disputes. WMT shall not be held liable in case of partial acceptance or denial of the claims by Acko and WMT has no role or liability in claims settlement.
It is clarified that a claim raised under the relevant insurance policy would act as a bar against any endorsement in the policy which would include but not be limited to changes relating to extension/curtailment of stay period and addition/deletion of guests covered under the policy.
WMT Platform and the content posted herein which shall include but shall not be limited to pictures, branding, text, graphics, designs, brand logos, audio, video, interfaces and /or any other information, or the overall arrangement of content is protected and is owned, controlled or licensed by or to WMT; all comments, feedback, ideas, suggestions, information or any other content provided by the User(hereinafter referred to as “WMT IP”). You may not modify, publish, copy, transmit, transfer, sell, reproduce, modify create derivative works from, license, distribute, frame, hyperlink, download, repost, perform, translate, mirror, display or commercially exploit WMT IP in any other way.
The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to WMT or WMT Platform (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for WMT to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The User represents and warrants that User owns or otherwise controls all of the rights to the content that he/she may contribute to this WMT Platform and that use of his/her content by WMT shall not infringe upon or violate the rights of any third party.
Please refer the privacy policy which will also govern your use of WMT Platform and/or Services which can be accessed here: Privacy Policy
Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to WMT herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold WMT harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by WMT that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.
The Services are provided by WMT on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, WMT makes no warranty that (i) WMT Platform or the Services will meet your requirements or your use of the WMT Platform or will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the WMT Platform, or Services will be effective, accurate or reliable; (iii) the quality of the WMT Platform, or Services will meet your expectations; or that (iv) any errors or defects in the WMT Platform or Services will be corrected. No advice or information, whether oral or written, obtained by you from WMT or through or from use of the WMT Platform shall create any warranty not expressly stated in the terms of use. WMT shall have no liability to the User for any interruption or delay, to access the WMT Platform irrespective of the cause.
It is hereby further clarified that WMT and Channel Partners are separate and independent entities and WMT does not work as representative or agent of the Channel Partner.
WMT will be the first point of contact in respect of online payment dispute management, refunds, cancellations, returns and customer support as they relate to the use of WMT services. User can reach out to WMT to mediate or resolve any online payment dispute or disagreement between User and Channel Partners. WMT shall not be made a party to any dispute between the User(s) and Channel Partner(s), except in disputes relating to WMT services as mentioned above.
This website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at http://mouseflow.com/opt-out.
WMT shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this WMT Platform or any of the information, software, services and related graphics contained within the WMT Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if WMT has been advised of the possibility of damages.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, WMT'S ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF AVAILING WMT SERVICES/ BROWSING THE WMT PLATFORM SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.
You hereby waive any and all claims, causes of action, or the rights to bring such claims or causes of action, arising out of or related to the site, communication, or these terms and conditions after one (1) year from the first occurrence of the kind of act, event, condition, or omission upon which the claim or cause of action is based. In an event, WMT is made liable to pay for losses, damages, etc. as mentioned above, under any law for the time being in force. WMT has a right to recover the same under such law from the fees / revenue to be remitted to Channel Partner and remit the balance to the Channel Partner during monthly settlement process.
If you wish to claim a refund, you have an option to raise the request within 7 days from your cancellation & several working day.
WMT reserves the right to modify these Terms at any time in accordance with this provision.
